Planning for and dealing with major incidents

Zurich Insurance Group and the Guardian Voluntary Network have published a guide for charities on planning for and dealing with major incidents.

Written by a range of experts from across the VCS, media and private sector, the guide covers:

  • What is a crisis;
  • Responsibility for crisis management;
  • Drawing up a crisis plan checklist;
  • Key threats;
  • Communications during a crisis; and
  • Moving on after a crisis.

To download the guide visit