CQC launches three year plan

The Care Quality Commission (CQC), which regulates and inspects all health and care services in England, has announced that it will introduce bigger, more expert inspection teams that will spend longer in hospitals talking to people, led by a Chief Inspector who will also oversee performance ratings.

 This announcement forms part of CQC’s plans for the next three years, which re-emphasis that its role is to be firmly on the side of patients and people who use services.

The plans also include using information and evidence more effectively to predict, identify and respond to services that are failing. This includes listening better to people’s views and experience of care and to care staff to hear about their concerns.

For further information and to download the full strategy visit www.cqc.org.uk/public/news/our-strategy-2013-2016