Tools to improve information and advice about social care

A new set of tools that show how people find out about social care support and the challenges they face in getting good information and advice has been launched by Think Local Act Personal.

Advice and Information Needs in Adult Social Care is an interactive map that demonstrates people's typical journeys through the complicated care system and identifies the "pinch points" where councils and other organisations need to improve the information and advice on offer to people and families. It has been designed to help councils plan and design their advice and information services.

The map has been launched alongside a jargon buster of social care's 52 most commonly used words and phrases; and a set of principles for how councils can provide high quality information and advice.

The tools can be accessed at www.thinklocalactpersonal.org.uk/News/PersonalisationNewsItem/?cid=9556.